Write to us

Mailing address required for submitting complaints or applications - see below

Dear Passengers!

To obtain a rapid response and to improve the quality of services provided by Zarząd Transportu Miejskiego (Public Transport Authority), please read the following rules concerning the process of making complaints and giving suggestions before sending them:

Furthermore, to obtain a rapid and comprehensive response to questions concerning timetables, convenient connections, prices of tickets or to inform about irregularities in public transport functioning, especially those which require a rapid response on our part, we recommend using a 24-hour helpline under the Warsaw phone number 19 115 or visiting ZarząduTransportu Miejskiego website (Public Transport Authority of the capital city of Warsaw website).